How to contact us
To get help from Globewords, please sign in. After you authenticate, open Share feedback in the menu and use the form there to describe your problem or question.
We review messages from signed-in users and aim to get back to you shortly. If you are unable to sign in, you can still reach us by emailing [email protected] and describing the issue.
For general questions, the answers below may help right away.
Frequently asked questions
- What is Globewords?
- Globewords helps you improve writing with grammar suggestions, translation, and rephrasing. You can use it on the web, in the Chrome extension, and on iOS.
- How do I report a bug or ask for help?
- Sign in, then use Share feedback from the site menu to send us a message. Please include what you were doing, what you expected, and what happened instead.
- Why do I need to sign in to use the feedback form?
- The feedback channel is tied to your account so we can investigate issues and reply securely. This page explains how to reach us; the message form itself is available only after you authenticate.
- I have a billing or subscription question.
- After signing in, contact us through Share feedback with your account email and details about the charge or plan. We will review your message and respond.
- Where can I read your privacy policy and terms?
- See our Privacy Policy and Terms of Use.
- Do you offer the Chrome extension?
- Yes. Install from the Chrome Web Store; links are on our home page and in the footer below.